Building Trust Through Performance: A Partnership Story with Waters Italy
Sector, activity
Analytical Instrumentation, demonstration, testing and validation of LC-MS systems .
End User
Application Specialist / LC-MS Specialist
Main Location, city
Sesto San Giovani (Milan, Italy)
The challenge
When the Italian showroom of Waters Corporation needed a nitrogen solution for their LC-MS setup, the request went beyond standard equipment delivery.
They were looking for:
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reliable on-site nitrogen generation
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quiet operation for a showroom environment
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consistent performance for LC-MS demonstrations
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and a flexible commercial approach to support their internal needs
They didn’t just need a generator.
They needed a partner.
The LNI Swissgas approach
At LNI Swissgas, every project starts with listening.
Working closely with the Waters team, we configured a tailored solution based on the NG CASTORE XL iQ, combining:
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intelligent nitrogen generation
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ultra-quiet operation
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energy-efficient performance
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and a customized commercial model, starting with a rental solution
This allowed Waters to evaluate the system directly in real operating conditions — with full technical support from our team.
The result
After experiencing the performance, stability, and day-to-day reliability of the NG CASTORE XL iQ, the decision was clear.
Waters Italy chose to purchase a second NG CASTORE XL iQ for their showroom.
A transition from initial rental to additional purchase — driven by confidence, not obligation.
Partnership Beyond Technology
This success story is not just about what the technology does — it’s about how it aligns with real customer needs.
At LNI Swissgas, we don’t only sell equipment.
We build solutions — technical and commercial — that fit real workflows and real expectations.
This project highlights:
✔ the importance of listening
✔ the value of flexibility in both solution and offer
✔ the strength of iQ Technology in real laboratory conditions
✔ and the long-term confidence created through partnership
As analytical environments evolve, so must the way we deliver solutions — with both technical excellence and customer-centric flexibility.
IMPROVEMENTS
70%
Reduction in gas logistics and cylinder handling
90%
Improved operational continuity and system uptime
