SwissCare: four premium service plans to enhance the performance of our solutions

Our customers will be offered the Premium Service Plan that best suits their needs at the point of sale. Our Premium Service Plan will provide our customers with complete peace of mind; allowing us to take care of their investment from startup and through the full life cycle of the equipment.

Based on your needs, we will offer four levels of Premium Service that will provide you with preventative maintenance and onsite repair service with many advantages. By signing up with a SwissCare Service Plan with us you will enhance the performance of the equipment you have purchased by allowing a certified technician to carry out all maintenance and repair services.

GOLD

SwissCare

For gas generators and calibration systems

Free WiFi module * on gas generators

Unlimited phone assistance

Free software & logiciel upgrades

Prescribed consumables

Unlimited repair parts

Free preventive on-site maintenance every 6 months on your gas generator

Unlimited service visits with a 48h response time for gas generators

Free equivalent unit at disposal

Free standard calibration report and 20 % Discount on ISO 17025 calibration certification

SILVER

SwissCare

For gas generators

Free WiFi module * on gas generators

Unlimited phone assistance

Free software upgrades

Prescribed consumables

Unlimited repair parts

Free preventive on-site maintenance every 6 months

1 service visit with a 48h response time (working hours) a year

BRONZE

SwissCare

For gas generators

Free WiFi module * on gas generators

Unlimited phone assistance

Free software upgrades

Prescribed consumables

Unlimited repair parts

Free remote diagnostics every 6 months

E-CONTRACT

SwissCare

For gas generators and calibration systems

Free WiFi module * on gas generators

Unlimited phone assistance

Free software & logiciel upgrades

20 % Discount on consumables

20 % Discount on repair parts

Note:

* Service contract must be purchased at point of sale

Service plans can differ country by country, contact us!

LNI Swisscare for Gas Calibration Systems is based on a 5 years contract. Only Gold and e-CONTRACT plans are available. For more info about service for our Calibration systems, please contact our offices in Geneva.

 

Are you interested?

Do you need more information about our service options?

Contact us

The benefits

Cost effective 

Preventive maintenance by experienced professionals of LNI will reveal any wear and tear at an early stage. This avoids costly repairs at what are often inconvenient times.
Discounts on repair parts (beyond warranty) and future equipment purchases.

Efficiency of your equipment

Reduce costly and inconvenient equipment downtime risk with scheduled preventative maintenance.
Remote access to your equipment allows the manufacturer to analyze critical equipment parameters and identify pending failures before they affect your lab operations.

Priority

With a LNI’s Premium Service Contract, you are our priority, we guarantee a quick maintenance online response in case of emergency.
We will contact you to fix a maintenance, you do not have to even think about it.
Service and production are coordinated to ensure that spare parts are always readily available when needed.

Flexibility: different payment options

At the point of equipment sale.
Annual, Bi-annual, Quarterly or Monthly payments accepted.

LNI SwissCare: prompt and efficient aftersales service

Our after-sales technical service provides considerable added value to our product specifications. Using sophisticated software tools and two-way remote control diagnostics we can monitor and analyse the performance of our modules in real time, from installation to scheduled maintenance and service.

Our technical service starts right from installation: the remote connection can be used to monitor internal parameters, verifying the procedure and ensuring correct generator efficiency.

Remote service allows our technicians to examine every single part of the module without having to open the unit, promptly identifying any critical issues, reducing unit downtime and making maintenance operations faster and more precise, and therefore less expensive. Service and production are coordinated to ensure that spare parts are always readily available when needed.

Based on the logic of IOT (Internet of Things), remote control means we always have all the unit parameters available, identifying every possible critical aspect before it affects laboratory operations.

Scheduled maintenance with SwissCare is one of the most requested and appreciated services by our customers: preventive maintenance (PM) comprises a series of activities that are agreed on and planned in advance, aimed at maintaining maximum efficiency and the highest performance of the equipment over time, even under intense operating conditions.

Equipment rental solutions can also be evaluated.

 

Would you like to purchase SwissCare?

We aim to provide our customers with the best possible service for our products. SwissCare takes that relationship to another level, forming a true partnership in Premium Care for your investment.

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