The administrative service and logistic role is pivotal in ensuring the smooth functioning of the organization’s service coordination and logistical operations. This person bridges the gap between administrative duties and service execution, contributing to the efficiency and productivity of the team.

Key Responsibilities.

• Inventory Management: Oversee and maintain records of stock levels, orders, deliveries, and shipments to ensure uninterrupted operations.
• Scheduling and Coordination: Plan and coordinate transportation schedules, including deliveries and pick-ups, while liaising with vendors.
• Coordinate and schedule service jobs.
• Document Management: Prepare, process, and file documentation, such as bills of lading, shipping invoices, and customs forms.
• Supplier Communication: Establish and maintain communication with suppliers and service providers to negotiate terms and resolve logistical issues.
• Compliance Monitoring: Ensure all processes comply with legal regulations and company policies, particularly in areas such as transportation laws and safety standards.
• Problem Resolution: Address and solve logistical challenges, such as delayed shipments, damaged goods, or resource allocation issues, promptly and efficiently.
• Cost Analysis: Evaluate costs related to logistics and suggest cost-saving measures without compromising service quality.
• To ensure an efficient agenda for FSEs while improving operational costs.

• Educational Background: Bachelor’s degree in logistics, business administration, supply chain management, or a related field.
• Experience: Proven experience in logistics or a similar administrative role.
• Technological Proficiency: Familiarity with logistics software, inventory management tools, and basic office applications such as Excel and Word.
• Communication Skills: Strong verbal and written communication abilities to liaise with various stakeholders.
• Organizational Skills: Exceptional attention to detail and the ability to multitask effectively.
• Problem-Solving Abilities: Proactive and resourceful in resolving logistical & scheduling challenges quickly and effectively.
• Knowledge of Regulations: Understanding of transportation laws, customs regulations, and safety procedures.
• English level: B2/C1

Ideal Characteristics.

• Highly adaptable and willing to adjust to shifting priorities.
• Strong interpersonal skills to foster relationships with vendors, suppliers, and team members.
• A results-oriented mindset focused on achieving efficiency and cost-effectiveness.

LNI is currently looking for a FSE, responsible for the installation, maintenance, and repair of LNI systems at customer sites. The person for this role will serve as the face of the company, ensuring equipment operates efficiently while providing outstanding service and technical support to end users.

Key Responsibilities

• Installation, preventive maintenance and corrective maintenance to all products of LNI portfolio.
• Troubleshooting: Diagnose and resolve technical issues promptly, minimizing downtime for customers.
• Customer Training: Provide training and guidance to customers on the proper use and maintenance needs.
• Documentation: Maintain detailed records of service visits, including diagnoses, repairs, and recommendations for future maintenance.
• Technical Support: Offer remote and on-site assistance to resolve technical issues and answer customer/distributor queries.
• Compliance: Ensure all work complies with industry standards, safety regulations, and company policies.
• Keep good levels of stock for the service visits.
• To properly escalate technical issues.
• Work Closely with the service department to address customer requests.

Qualifications

• Education: A degree or diploma in engineering, electronics, mechanical systems, or a related field. Experience on gas generator systems is a plus.
• Technical Skills: Proficiency in reading technical diagrams, using diagnostic tools, and working with complex machinery or systems.
• Experience: Previous experience in field service roles or similar technical positions is preferred.
• Soft Skills: Strong problem-solving abilities, excellent communication skills, and the capacity to build trust with customers.
• Travel: Willingness to travel frequently, as the role requires visiting multiple client sites in Mexico.
• Driver’s License: A valid driver’s license is necessary for travel to customer locations.
• Minimum English level: B2/C1
• The applicant is required to have their own car.

Key Attributes

• Customer-Centric Approach: A commitment to providing exceptional service and building long-lasting customer relationships.
• Adaptability: Flexibility to handle diverse tasks and challenges in varying environments.
• Time Management: Strong organizational skills to prioritize and manage multiple tasks efficiently.