{"id":1055,"date":"2019-05-09T11:14:18","date_gmt":"2019-05-09T09:14:18","guid":{"rendered":"https:\/\/www.lni-swissgas.eu\/en\/?page_id=1055"},"modified":"2019-11-21T15:52:14","modified_gmt":"2019-11-21T14:52:14","slug":"support","status":"publish","type":"page","link":"https:\/\/www.lni-swissgas.eu\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>We are ready to help you!<br \/>\nWhether for an advice, a machine installation, regular maintenance or a fault, we are ready to support you with advice, assistance and service.<\/p>\n<p>&nbsp;<\/p>\n<form enctype=\"multipart\/form-data\" class=\"support-form\" method=\"post\" id=\"support\" data-abide novalidate>\n    <div data-abide-error class=\"alert callout\" style=\"display: none;\">\n        <p>Form validation error.<\/p>\n\n    <\/div>\n\n    <div class=\"callout mail-message-ok\" style=\"display: none;\">\n        <p>Thanks, your request has been sent correctly, you will be contacted soon.<\/p>\n<p>Grazie, la tua richiesta \u00e8 stata inviata correttamente.<br \/>\nSar\u00e0 nostra premura ricontattarti al pi\u00f9 presto.<\/p>\n\n    <\/div>\n    <div class=\"alert callout mail-message-error\" style=\"display: none;\">\n            <\/div>\n\n    <div class=\"form-fields\">\n\n        <div class=\"input-wrapper input-wrapper--medium\" id=\"company-wrapper\">\n            <label>company*\n                <input type=\"text\" name=\"Company\" id=\"company-field\" placeholder=\"\" required>\n                <span class=\"form-error\">Mandatory field<\/span>\n            <\/label>\n        <\/div>\n        <div class=\"input-wrapper input-wrapper--medium\" id=\"person-wrapper\">\n            <label>contact person*\n                <input type=\"text\" name=\"Contact_person\" id=\"person-field\" placeholder=\"\" required>\n                <span class=\"form-error\">Mandatory field<\/span>\n            <\/label>\n        <\/div>\n        <div class=\"input-wrapper input-wrapper--medium\" id=\"email-wrapper\">\n            <label>email*\n                <input type=\"email\" name=\"Email\" id=\"email-field\" placeholder=\"\" required pattern=\"email\">\n                <span class=\"form-error\">Mandatory field and valid email address<\/span>\n            <\/label>\n        <\/div>\n        <div class=\"input-wrapper input-wrapper--medium\" id=\"phone-wrapper\">\n            <label>telephone number*\n                <input type=\"tel\" name=\"Phone\" id=\"phone-field\" placeholder=\"\" required>\n                <span class=\"form-error\">Mandatory field<\/span>\n            <\/label>\n        <\/div>\n        <div class=\"input-wrapper input-wrapper--medium\" id=\"country-wrapper\">\n            <label>country*\n                <select name=\"Country\" id=\"country-field\" required>\n                  <option value=\"\" selected>Select your Country<\/option><option value=\"Afghanistan\" >Afghanistan<\/option><option value=\"Albania\" >Albania<\/option><option value=\"Algeria\" >Algeria<\/option><option value=\"American Samoa\" >American Samoa<\/option><option value=\"Andorra\" >Andorra<\/option><option value=\"Angola\" >Angola<\/option><option value=\"Anguilla\" >Anguilla<\/option><option value=\"Antarctica\" >Antarctica<\/option><option value=\"Antigua and Barbuda\" >Antigua and Barbuda<\/option><option value=\"Argentina\" >Argentina<\/option><option value=\"Armenia\" >Armenia<\/option><option value=\"Aruba\" >Aruba<\/option><option value=\"Australia\" >Australia<\/option><option value=\"Austria\" >Austria<\/option><option value=\"Azerbaijan\" >Azerbaijan<\/option><option value=\"Bahamas\" >Bahamas<\/option><option value=\"Bahrain\" >Bahrain<\/option><option value=\"Bangladesh\" >Bangladesh<\/option><option value=\"Barbados\" >Barbados<\/option><option value=\"Belarus\" >Belarus<\/option><option value=\"Belgium\" >Belgium<\/option><option value=\"Belize\" >Belize<\/option><option value=\"Benin\" >Benin<\/option><option value=\"Bermuda\" >Bermuda<\/option><option value=\"Bhutan\" >Bhutan<\/option><option value=\"Bolivia\" >Bolivia<\/option><option value=\"Bosnia and Herzegovina\" >Bosnia and Herzegovina<\/option><option value=\"Botswana\" >Botswana<\/option><option value=\"Brazil\" >Brazil<\/option><option value=\"British Indian Ocean Territory\" >British Indian Ocean Territory<\/option><option value=\"British Virgin Islands\" >British Virgin Islands<\/option><option value=\"Brunei\" >Brunei<\/option><option value=\"Bulgaria\" >Bulgaria<\/option><option value=\"Burkina Faso\" >Burkina Faso<\/option><option value=\"Burma (Myanmar)\" >Burma (Myanmar)<\/option><option value=\"Burundi\" >Burundi<\/option><option value=\"Cambodia\" >Cambodia<\/option><option value=\"Cameroon\" >Cameroon<\/option><option value=\"Canada\" >Canada<\/option><option value=\"Cape Verde\" >Cape Verde<\/option><option value=\"Cayman Islands\" >Cayman Islands<\/option><option value=\"Central African Republic\" >Central African Republic<\/option><option value=\"Chad\" >Chad<\/option><option value=\"Chile\" >Chile<\/option><option value=\"China\" >China<\/option><option value=\"Christmas Island\" >Christmas Island<\/option><option value=\"Cocos (Keeling) Islands\" >Cocos (Keeling) Islands<\/option><option value=\"Colombia\" >Colombia<\/option><option value=\"Comoros\" >Comoros<\/option><option value=\"Cook Islands\" >Cook Islands<\/option><option value=\"Costa Rica\" >Costa Rica<\/option><option value=\"Croatia\" >Croatia<\/option><option value=\"Cuba\" >Cuba<\/option><option value=\"Cyprus\" >Cyprus<\/option><option value=\"Czech Republic\" >Czech Republic<\/option><option value=\"Democratic Republic of the Congo\" >Democratic Republic of the Congo<\/option><option value=\"Denmark\" >Denmark<\/option><option value=\"Djibouti\" >Djibouti<\/option><option value=\"Dominica\" >Dominica<\/option><option value=\"Dominican Republic\" >Dominican Republic<\/option><option value=\"Ecuador\" >Ecuador<\/option><option value=\"Egypt\" >Egypt<\/option><option value=\"El Salvador\" >El Salvador<\/option><option value=\"Equatorial Guinea\" >Equatorial Guinea<\/option><option value=\"Eritrea\" >Eritrea<\/option><option value=\"Estonia\" >Estonia<\/option><option value=\"Ethiopia\" >Ethiopia<\/option><option value=\"Falkland Islands\" >Falkland Islands<\/option><option value=\"Faroe Islands\" >Faroe Islands<\/option><option value=\"Fiji\" >Fiji<\/option><option value=\"Finland\" >Finland<\/option><option value=\"France\" >France<\/option><option value=\"French Polynesia\" >French Polynesia<\/option><option value=\"Gabon\" >Gabon<\/option><option value=\"Gambia\" >Gambia<\/option><option value=\"Georgia\" >Georgia<\/option><option value=\"Germany\" >Germany<\/option><option value=\"Ghana\" >Ghana<\/option><option value=\"Gibraltar\" >Gibraltar<\/option><option value=\"Greece\" >Greece<\/option><option value=\"Greenland\" >Greenland<\/option><option value=\"Grenada\" >Grenada<\/option><option value=\"Guam\" >Guam<\/option><option value=\"Guatemala\" >Guatemala<\/option><option value=\"Guinea\" >Guinea<\/option><option value=\"Guinea-Bissau\" >Guinea-Bissau<\/option><option value=\"Guyana\" >Guyana<\/option><option value=\"Haiti\" >Haiti<\/option><option value=\"Honduras\" >Honduras<\/option><option value=\"Hong Kong\" >Hong Kong<\/option><option value=\"Hungary\" >Hungary<\/option><option value=\"Iceland\" >Iceland<\/option><option value=\"India\" >India<\/option><option value=\"Indonesia\" >Indonesia<\/option><option value=\"Iran\" >Iran<\/option><option value=\"Iraq\" >Iraq<\/option><option value=\"Ireland\" >Ireland<\/option><option value=\"Isle of Man\" >Isle of Man<\/option><option value=\"Israel\" >Israel<\/option><option value=\"Italy\" >Italy<\/option><option value=\"Ivory Coast\" >Ivory Coast<\/option><option value=\"Jamaica\" >Jamaica<\/option><option value=\"Japan\" >Japan<\/option><option value=\"Jersey\" >Jersey<\/option><option value=\"Jordan\" >Jordan<\/option><option value=\"Kazakhstan\" >Kazakhstan<\/option><option value=\"Kenya\" >Kenya<\/option><option value=\"Kiribati\" >Kiribati<\/option><option value=\"Kosovo\" >Kosovo<\/option><option value=\"Kuwait\" >Kuwait<\/option><option value=\"Kyrgyzstan\" >Kyrgyzstan<\/option><option value=\"Laos\" >Laos<\/option><option value=\"Latvia\" >Latvia<\/option><option value=\"Lebanon\" >Lebanon<\/option><option value=\"Lesotho\" >Lesotho<\/option><option value=\"Liberia\" >Liberia<\/option><option value=\"Libya\" >Libya<\/option><option value=\"Liechtenstein\" >Liechtenstein<\/option><option value=\"Lithuania\" >Lithuania<\/option><option value=\"Luxembourg\" >Luxembourg<\/option><option value=\"Macau\" >Macau<\/option><option value=\"Macedonia\" >Macedonia<\/option><option value=\"Madagascar\" >Madagascar<\/option><option value=\"Malawi\" >Malawi<\/option><option value=\"Malaysia\" >Malaysia<\/option><option value=\"Maldives\" >Maldives<\/option><option value=\"Mali\" >Mali<\/option><option value=\"Malta\" >Malta<\/option><option value=\"Marshall Islands\" >Marshall Islands<\/option><option value=\"Mauritania\" >Mauritania<\/option><option value=\"Mauritius\" >Mauritius<\/option><option value=\"Mayotte\" >Mayotte<\/option><option value=\"Mexico\" >Mexico<\/option><option value=\"Micronesia\" >Micronesia<\/option><option value=\"Moldova\" >Moldova<\/option><option value=\"Monaco\" >Monaco<\/option><option value=\"Mongolia\" >Mongolia<\/option><option value=\"Montenegro\" >Montenegro<\/option><option value=\"Montserrat\" >Montserrat<\/option><option value=\"Morocco\" >Morocco<\/option><option value=\"Mozambique\" >Mozambique<\/option><option value=\"Namibia\" >Namibia<\/option><option value=\"Nauru\" >Nauru<\/option><option value=\"Nepal\" >Nepal<\/option><option value=\"Netherlands\" >Netherlands<\/option><option value=\"Netherlands Antilles\" >Netherlands Antilles<\/option><option value=\"New Caledonia\" >New Caledonia<\/option><option value=\"New Zealand\" >New Zealand<\/option><option value=\"Nicaragua\" >Nicaragua<\/option><option value=\"Niger\" >Niger<\/option><option value=\"Nigeria\" >Nigeria<\/option><option value=\"Niue\" >Niue<\/option><option value=\"Norfolk Island\" >Norfolk Island<\/option><option value=\"Northern Mariana Islands\" >Northern Mariana Islands<\/option><option value=\"North Korea\" >North Korea<\/option><option value=\"Norway\" >Norway<\/option><option value=\"Oman\" >Oman<\/option><option value=\"Pakistan\" >Pakistan<\/option><option value=\"Palau\" >Palau<\/option><option value=\"Panama\" >Panama<\/option><option value=\"Papua New Guinea\" >Papua New Guinea<\/option><option value=\"Paraguay\" >Paraguay<\/option><option value=\"Peru\" >Peru<\/option><option value=\"Philippines\" >Philippines<\/option><option value=\"Pitcairn Islands\" >Pitcairn Islands<\/option><option value=\"Poland\" >Poland<\/option><option value=\"Portugal\" >Portugal<\/option><option value=\"Puerto Rico\" >Puerto Rico<\/option><option value=\"Qatar\" >Qatar<\/option><option value=\"Republic of the Congo\" >Republic of the Congo<\/option><option value=\"Romania\" >Romania<\/option><option value=\"Russia\" >Russia<\/option><option value=\"Rwanda\" >Rwanda<\/option><option value=\"Saint Barthelemy\" >Saint Barthelemy<\/option><option value=\"Saint Helena\" >Saint Helena<\/option><option value=\"Saint Kitts and Nevis\" >Saint Kitts and Nevis<\/option><option value=\"Saint Lucia\" >Saint Lucia<\/option><option value=\"Saint Martin\" >Saint Martin<\/option><option value=\"Saint Pierre and Miquelon\" >Saint Pierre and Miquelon<\/option><option value=\"Saint Vincent and the Grenadines\" >Saint Vincent and the Grenadines<\/option><option value=\"Samoa\" >Samoa<\/option><option value=\"San Marino\" >San Marino<\/option><option value=\"Sao Tome and Principe\" >Sao Tome and Principe<\/option><option value=\"Saudi Arabia\" >Saudi Arabia<\/option><option value=\"Senegal\" >Senegal<\/option><option value=\"Serbia\" >Serbia<\/option><option value=\"Seychelles\" >Seychelles<\/option><option value=\"Sierra Leone\" >Sierra Leone<\/option><option value=\"Singapore\" >Singapore<\/option><option value=\"Slovakia\" >Slovakia<\/option><option value=\"Slovenia\" >Slovenia<\/option><option value=\"Solomon Islands\" >Solomon Islands<\/option><option value=\"Somalia\" >Somalia<\/option><option value=\"South Africa\" >South Africa<\/option><option value=\"South Korea\" >South Korea<\/option><option value=\"Spain\" >Spain<\/option><option value=\"Sri Lanka\" >Sri Lanka<\/option><option value=\"Sudan\" >Sudan<\/option><option value=\"Suriname\" >Suriname<\/option><option value=\"Svalbard and Jan Mayen\" >Svalbard and Jan Mayen<\/option><option value=\"Swaziland\" >Swaziland<\/option><option value=\"Sweden\" >Sweden<\/option><option value=\"Switzerland\" >Switzerland<\/option><option value=\"Syria\" >Syria<\/option><option value=\"Taiwan\" >Taiwan<\/option><option value=\"Tajikistan\" >Tajikistan<\/option><option value=\"Tanzania\" >Tanzania<\/option><option value=\"Thailand\" >Thailand<\/option><option value=\"Timor-Leste\" >Timor-Leste<\/option><option value=\"Togo\" >Togo<\/option><option value=\"Tokelau\" >Tokelau<\/option><option value=\"Tonga\" >Tonga<\/option><option value=\"Trinidad and Tobago\" >Trinidad and Tobago<\/option><option value=\"Tunisia\" >Tunisia<\/option><option value=\"Turkey\" >Turkey<\/option><option value=\"Turkmenistan\" >Turkmenistan<\/option><option value=\"Turks and Caicos Islands\" >Turks and Caicos Islands<\/option><option value=\"Tuvalu\" >Tuvalu<\/option><option value=\"Uganda\" >Uganda<\/option><option value=\"Ukraine\" >Ukraine<\/option><option value=\"United Arab Emirates\" >United Arab Emirates<\/option><option value=\"United Kingdom\" >United Kingdom<\/option><option value=\"United States\" >United States<\/option><option value=\"Uruguay\" >Uruguay<\/option><option value=\"US Virgin Islands\" >US Virgin Islands<\/option><option value=\"Uzbekistan\" >Uzbekistan<\/option><option value=\"Vanuatu\" >Vanuatu<\/option><option value=\"Vatican City\" >Vatican City<\/option><option value=\"Venezuela\" >Venezuela<\/option><option value=\"Vietnam\" >Vietnam<\/option><option value=\"Wallis and Futuna\" >Wallis and Futuna<\/option><option value=\"Western Sahara\" >Western Sahara<\/option><option value=\"Yemen\" >Yemen<\/option><option value=\"Zambia\" >Zambia<\/option><option value=\"Zimbabwe\" >Zimbabwe<\/option>\n                <\/select>\n                <span class=\"form-error\">Mandatory field<\/span>\n            <\/label>\n        <\/div>\n        <div class=\"input-wrapper input-wrapper--medium\" id=\"device_type-wrapper\">\n            <label>device type*\n                <input type=\"text\" name=\"Device_type\" id=\"device_type-field\" placeholder=\"\" required value=\"\">\n                <span class=\"form-error\">Mandatory field<\/span>\n            <\/label>\n        <\/div>\n        <div class=\"input-wrapper input-wrapper--medium\" id=\"manufacturere_number-wrapper\">\n            <label>m\/n (manufacturer\/number)*\n                <input type=\"text\" name=\"Manufacturer_number\" id=\"manufacturere_number-field\" placeholder=\"123-456-789\" pattern=\"^([0-9]*-[0-9]*-[0-9]*)$\" required>\n                <span class=\"form-error\">Mandatory field and valid Manufacturer Number<\/span>\n            <\/label>\n        <\/div>\n        <div class=\"input-wrapper\" id=\"request-wrapper\">\n            <label>reason for request*\n                <textarea name=\"Request\" id=\"request-field\" placeholder=\"\" required><\/textarea>\n                <span class=\"form-error\">Mandatory field<\/span>\n            <\/label>\n        <\/div>\n        <div class=\"input-wrapper input-wrapper--medium\" id=\"sw-wrapper\">\n            <label>sw version device\n                <input type=\"text\" name=\"Software_version_device\" id=\"sw-field\" placeholder=\"\">\n            <\/label>\n        <\/div>\n        <div class=\"input-wrapper input-wrapper--medium\" id=\"sw_lcd-wrapper\">\n            <label>sw version lcd\n                <input type=\"text\" name=\"Software_version_LCD\" id=\"sw_lcd-field\" placeholder=\"\">\n            <\/label>\n        <\/div>\n        <div class=\"input-wrapper input-wrapper--medium\" id=\"last_mainentance-wrapper\">\n            <label>last maintenance\n                <input type=\"text\" name=\"Last_mainentance\" id=\"last_mainentance-field\" placeholder=\"\">\n            <\/label>\n        <\/div>\n\n        <div class=\"input-wrapper input-wrapper--large\" id=\"teamviewer-input\">\n          <div class=\"privacy\">\n              <label>\n                  <input type=\"checkbox\" name=\"Teamviewer_session_wish\" value=\"yes\">I wish a remote session<br> <em>Check this field for a remote session assistance<\/em>\n              <\/label>\n          <\/div>\n        <\/div>\n\n        <div class=\"form__survey__wrapper\">\n            <div class=\"form__survey\">\n    <div class=\"row\">\n\n        <div id=\"survey-already-customer\" class=\"input-wrapper\">\n                <!--\n                <input id=\"already-customer-field\" type=\"checkbox\" name=\"Survey-AlreadyCustomer\">Are you a customer?\n                -->\n                <span>\n                    Are you a customer?\n                <\/span>\n                <div class=\"radios-wrapper\">\n                    <div class=\"radio-wrapper\">\n                        <input type=\"radio\" id=\"already-customer-field-no\" name=\"Survey-AlreadyCustomer\" value=\"no\" checked>\n                        <label for=\"already-customer-field-no\">No<\/label>\n                    <\/div>\n                    <div class=\"radio-wrapper\">\n                        <input type=\"radio\" id=\"already-customer-field-yes\" name=\"Survey-AlreadyCustomer\" value=\"yes\">\n                        <label for=\"already-customer-field-yes\">Yes<\/label>\n                    <\/div>\n                <\/div>\n        <\/div>\n\n        <div id=\"survey-service-rate\" class=\"input-wrapper hidden\">\n            <label>How do you rate our service?\n                <select name=\"Survey-ServiceRate\" id=\"service-rate-field\">\n                    <option value=\"\">Please choose one<\/option>\n                                        <option value=\"1\">Bad<\/option>\n                                        <option value=\"2\">Insufficient<\/option>\n                                        <option value=\"3\">Good<\/option>\n                                        <option value=\"4\">Very Good<\/option>\n                                        <option value=\"5\">Excellent<\/option>\n                                  <\/select>\n                <span class=\"form-error hidden\">Mandatory field<\/span>\n            <\/label>\n        <\/div>\n\n        <div id=\"survey-suggestions\" class=\"input-wrapper hidden\">\n            <label>\n                <textarea name=\"Survey-Suggestions\" id=\"survey-suggestions-field\" placeholder=\"Any suggestions to give us?\"><\/textarea>\n            <\/label>\n        <\/div>\n\n    <\/div>\n<\/div>\n        <\/div>\n\n        <div id=\"submit-wrapper\">\n            <div class=\"inner\">\n                <div class=\"submit\">\n                    <button class=\"btn\" type=\"submit\" value=\"submit\">Send request<\/button>\n                <\/div>\n\n                <div class=\"privacy\">\n                    <label>\n                        <input type=\"checkbox\" name=\"input-privacy\" required><p>I have read the <a class=\"iubenda-nostyle no-brand iubenda-noiframe iubenda-embed iubenda-noiframe \" title=\"Privacy Policy \" href=\"https:\/\/www.iubenda.com\/privacy-policy\/15284221\">Privacy Policy<\/a> and agree to the processing of data.<\/p>\n\n                        <span class=\"form-error\">Mandatory field<\/span>\n                    <\/label>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <input type=\"hidden\" name=\"recipient\" id=\"recipient\" value=\"helpdesk@lni-swissgas.eu\">\n        <input type=\"hidden\" name=\"sitename\" id=\"sitename\" value=\"LNI Swissgas EN\">\n        <input type=\"hidden\" name=\"subject\" id=\"subject\" value=\"[LNI Swissgas EN] Richiesta di supporto dal sito\">\n        <input type=\"hidden\" name=\"post_submit_page\" id=\"post_submit_page\" value=\"https:\/\/www.lni-swissgas.eu\/en\/thankyou\/\">\n        <input type=\"hidden\" name=\"header_title\" id=\"header_title\" value=\"Richiesta di supporto dal sito\">\n        <input type=\"hidden\" name=\"header_message\" id=\"header_message\" value=\"E' stata ricevuta una richiesta di supporto dal sito web\">\n        <input type=\"hidden\" name=\"form_action\" class=\"form_action\" value=\"\/wp-content\/themes\/lniggi\/include\/evo-form\/sendmail.php\">\n        <input type=\"hidden\" name=\"form_is_ajax\" class=\"form_is_ajax\" value=\"0\">\n\n                    <input type=\"hidden\" name=\"Section\" id=\"section\" value=\"Support\">\n        \n        \n        \n    <\/div>\n<\/form>\n\n","protected":false},"excerpt":{"rendered":"<p>We are ready to help you! Whether for an advice, a machine installation, regular maintenance or a fault, we are ready to support you with advice, assistance and service. &nbsp;<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":27,"comment_status":"closed","ping_status":"closed","template":"template-basic.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1055","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.lni-swissgas.eu\/en\/wp-json\/wp\/v2\/pages\/1055","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lni-swissgas.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lni-swissgas.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lni-swissgas.eu\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lni-swissgas.eu\/en\/wp-json\/wp\/v2\/comments?post=1055"}],"version-history":[{"count":6,"href":"https:\/\/www.lni-swissgas.eu\/en\/wp-json\/wp\/v2\/pages\/1055\/revisions"}],"predecessor-version":[{"id":1123,"href":"https:\/\/www.lni-swissgas.eu\/en\/wp-json\/wp\/v2\/pages\/1055\/revisions\/1123"}],"wp:attachment":[{"href":"https:\/\/www.lni-swissgas.eu\/en\/wp-json\/wp\/v2\/media?parent=1055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}